tbaji Privacy Policy — How We Protect Your Personal Data

1 Introduction

tbaji ("we", "us", "our") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how tbaji collects, uses, stores, and shares your personal data when you register an account, make a deposit, place a bet, or otherwise interact with the tbaji platform.

We understand that privacy matters deeply to our players. When you share your personal information with tbaji, you are trusting us to handle it responsibly. That trust is something we take seriously, and this policy is our commitment to being fully transparent about our data practices.

This policy should be read alongside our Terms and Conditions, which govern your use of the tbaji platform as a whole. If you have any questions about this policy or how tbaji handles your data, please contact us using the details in Section 12.

2 Data We Collect

tbaji collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and occasionally from third-party verification services. Here is a breakdown of the categories of data we collect:

tbaji does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

3 How We Use Your Data

tbaji uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes that are incompatible with the reasons it was originally collected.

• Account Management: To create, verify, and maintain your tbaji player account, including identity verification and age checks.
• Payment Processing: To process deposits and withdrawals securely through bKash, Nagad, Rocket, and other supported payment methods.
• Platform Operation: To deliver the games, betting markets, and features available on the tbaji platform and to personalise your experience.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance when you contact the tbaji support team.
• Security and Fraud Prevention: To detect and prevent fraudulent activity, money laundering, and other prohibited conduct on the platform.
• Legal Compliance: To comply with applicable laws and regulations, including anti-money laundering (AML) requirements and responsible gaming obligations.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — only where you have given consent or where we have a legitimate interest to do so.
• Platform Improvement: To analyse usage patterns and improve the performance, design, and features of the tbaji platform over time.

4 Legal Basis for Processing

tbaji processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contractual Necessity: Processing that is necessary to fulfil our obligations to you under the tbaji Terms and Conditions — for example, processing your deposits and withdrawals or operating your account.
• Legal Obligation: Processing that is required to comply with applicable laws — for example, identity verification under anti-money laundering regulations.
• Legitimate Interests: Processing that is necessary for tbaji's legitimate business interests, such as fraud prevention, platform security, and improving our services — provided those interests are not overridden by your privacy rights.
• Consent: Processing based on your explicit consent — for example, sending you marketing emails or push notifications. You can withdraw your consent at any time.

5 Data Sharing and Third Parties

tbaji does not sell your personal data. We share your data only with trusted third parties where it is necessary to operate the platform or comply with legal requirements. All third parties who receive your data are required to handle it securely and in accordance with applicable privacy laws.

• Payment Processors: bKash, Nagad, Rocket, and other payment service providers receive the financial data necessary to process your transactions.
• Identity Verification Services: Third-party KYC providers may receive your identity documents to verify your age and identity as required by law.
• Game Providers: Third-party game studios whose games are available on tbaji may receive limited technical data necessary to deliver their games to you.
• Regulatory Authorities: tbaji may be required to share your data with government agencies or regulatory bodies in response to lawful requests or legal obligations.
• IT and Security Providers: Companies that provide hosting, cybersecurity, and technical infrastructure services to tbaji may have access to your data as part of their service delivery.

tbaji does not transfer your personal data to countries outside your jurisdiction unless adequate data protection safeguards are in place. Where international transfers are necessary, tbaji ensures that appropriate contractual protections apply.

6 Cookies and Tracking Technologies

tbaji uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use the site. A cookie is a small text file stored on your device when you visit a website.

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and display options to personalise your tbaji experience.
• Analytics Cookies: Help tbaji understand how players navigate the platform so we can improve its design and performance. Data collected is aggregated and anonymised where possible.
• Marketing Cookies: Used to deliver relevant promotional content to you based on your activity on the tbaji platform. These are only set with your consent.

You can manage your cookie preferences through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the tbaji platform.

7 Data Retention

tbaji retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

• Active Accounts: Data is retained for the full duration of your account being active on the tbaji platform.
• Closed Accounts: Following account closure, tbaji retains certain data — including identity records and transaction history — for a minimum of five years to comply with anti-money laundering regulations.
• Support Records: Customer support communications are retained for up to two years after the last interaction.
• Marketing Data: If you opt out of marketing, your contact details are retained on a suppression list to ensure we do not contact you again.

When your data is no longer required, tbaji securely deletes or anonymises it so that it can no longer be associated with you as an individual.

8 Your Privacy Rights

As a tbaji player, you have a number of rights regarding your personal data. tbaji is committed to honouring these rights promptly and without unnecessary barriers.