tbaji FAQ — Frequently Asked
Questions Answered

On the tbaji login page, click Forgot Password. Enter the mobile number linked to your account and you will receive a reset OTP within seconds. Enter the OTP, set a new password, and you are back in. If you no longer have access to your registered number, contact tbaji support via live chat and the team will verify your identity and help you regain access.

tbaji may ask you to verify your identity before processing larger withdrawals. This is a standard security measure to protect your account and comply with anti-fraud requirements. You will typically need to submit a photo of a valid ID and a selfie. The verification process is handled securely and your documents are never shared with third parties. Most verifications are completed within a few hours.

No. tbaji allows only one account per person. Creating multiple accounts is a violation of the tbaji terms and conditions and can result in all accounts being suspended and any winnings being forfeited. If you think a duplicate account was created by mistake, contact tbaji support immediately to resolve the situation before it affects your access.

tbaji supports the most popular mobile banking methods used in Bangladesh — bKash, Nagad, and Rocket. These are the fastest and most convenient ways to fund your tbaji account. Deposits are credited instantly in most cases. For full details on supported methods, minimum amounts, and any fees, visit the Payment page.

The minimum deposit at tbaji is designed to be accessible for all players. You can start with a small amount and still enjoy the full tbaji game library. Exact minimums depend on the payment method you choose. Visit the Payment page for the current minimum and maximum deposit limits for bKash, Nagad, and Rocket.

Most tbaji withdrawals are processed within 15 minutes and sent directly to your bKash, Nagad, or Rocket wallet. During peak hours or if your account requires additional verification, it may take slightly longer — but tbaji aims to complete all withdrawals within 24 hours at most. If your withdrawal has been pending for more than a few hours, contact tbaji support via live chat for an update.

First, check that the transaction was completed successfully on your bKash, Nagad, or Rocket app and that the money left your wallet. If the payment went through but has not appeared in your tbaji account after 10 minutes, take a screenshot of the transaction confirmation and contact tbaji support via live chat. The support team will trace the payment and credit your account manually if needed.

New tbaji players receive a welcome bonus on their first deposit. The bonus is added to your account automatically after your qualifying deposit is confirmed. The bonus amount and percentage match depend on the current promotion — check the promotions section after logging in for the latest offer. Welcome bonuses come with wagering requirements, which means you need to play through the bonus a certain number of times before you can withdraw the bonus funds as cash.

A wagering requirement means you need to bet a total amount equal to the bonus multiplied by the requirement number before the bonus converts to withdrawable cash. For example, if you receive a ৳500 bonus with a 20x wagering requirement, you need to place ৳10,000 in total bets using that bonus. Different tbaji games contribute different percentages toward wagering — slots usually contribute 100%, while live casino games may contribute less. Check the bonus terms in your tbaji account for the exact figures.

Yes. tbaji regularly runs free spin promotions on featured slot games and cashback offers on live casino losses. These promotions are updated frequently — sometimes weekly. Log in to your tbaji account and check the promotions section to see what is currently active. tbaji also sends bonus notifications via SMS and in-app messages so you never miss a deal.

The tbaji game library currently has over 700 titles across all categories — slots, live casino, fishing games, crash games, Plinko, and sports betting. New games are added every week from tbaji's growing list of certified provider partners including Evolution Gaming, Pragmatic Play, PG Soft, Jili, and Spribe. Visit the Game page for the full library.

The tbaji live casino streams real dealers in HD directly to your screen. You join a table, place your bets using the on-screen interface, and the dealer handles the cards or spins the roulette wheel in real time. You can chat with the dealer and other players. tbaji live casino tables are open 24 hours a day and include baccarat, roulette, blackjack, teen patti, and andar bahar — with dedicated tables hosted in Bengali for local players.

RTP stands for Return to Player. It is the percentage of all wagered money that a slot game pays back to players over a large number of spins. For example, a slot with 96% RTP will theoretically return ৳96 for every ৳100 wagered over time. A higher RTP means better long-term value for the player. tbaji publishes RTP figures for all games so you can make informed choices. Most tbaji slots have an RTP between 95% and 98%.

tbaji fishing games like Shade Dragon Fishing are skill-influenced shooting games where you aim and fire at fish swimming across the screen. Each fish has a different point value and multiplier. You spend bullets (which cost real money) to shoot fish, and when you catch one you win the corresponding prize. Boss fish like the Shade Dragon carry the highest multipliers — up to 1000x your bullet cost. The games are fast, fun, and very popular among tbaji players in Bangladesh.

Visit the tbaji App page and follow the download instructions for your device. Android users download the APK directly from the tbaji website — make sure to allow installation from unknown sources in your phone settings before installing. iOS users can access tbaji through the mobile browser or check the App page for the latest iOS installation method. The tbaji app is free to download and gives you the smoothest gaming experience on mobile.

Yes, as long as you download the APK directly from the official tbaji website. Never download the tbaji app from third-party sites or unofficial sources — these may contain modified or malicious versions. The official tbaji APK is scanned and verified before each release. After installing, your device may show a security warning about apps from unknown sources — this is normal for any APK installed outside the Google Play Store and does not mean the file is unsafe.

tbaji games are optimised to run on standard mobile data connections common in Bangladesh. Slots and crash games work well on 3G or 4G. Live casino games require a more stable connection because they stream HD video — a 4G or Wi-Fi connection is recommended for the best live dealer experience. The tbaji app is lighter than the browser version and performs better on slower connections.

tbaji uses SSL encryption on all pages and transactions to protect your data in transit. Your personal information is stored securely and is never sold or shared with third parties outside of what is required for payment processing and regulatory compliance. You can read the full details in the Privacy Policy. tbaji also recommends enabling two-factor authentication on your account for an extra layer of security.

Yes. tbaji takes responsible gaming seriously. You can set daily, weekly, or monthly deposit limits directly from your account settings. If you feel you need a longer break, you can use the self-exclusion tool to temporarily or permanently close your account. tbaji also provides links to professional support organisations for players who need help. Visit the Responsible Gaming page for full details on all available tools.

tbaji operates under an international gaming licence and partners only with certified game providers whose software is independently audited for fairness. All games use verified random number generators. tbaji has been serving players in Bangladesh for several years and has built a reputation for fast payouts, fair games, and responsive customer support. Always check the Terms and Conditions before playing.